General & Shipping Information
Important Information
Shipping
All items are shipped through Australia Post. We aim to ship your order within 2-7 days from receiving it.
Aus Domestic:
Standard: $9.50
Express: $12.50
International:
We ship worldwide and prices are subject to location, as you checkout you will be able to see the correct pricing information for your country.
Please order carefully as international orders are unable to be refunded, exchanged or replaced.
By placing an international order you are acknowledging that you may have to pay duty taxes. Please ensure you are aware of any possible charges you may incur in order to receive the goods. Little and Fern are not liable for any of these additional charges.
Shipping Lead Times:
Please visit the Australia Post website to enquire about lead times. Once your order has been fulfilled on our end and you have received your tracking details, your order is the responsibility of Australia Post and any lost or damaged items are to be lodged via their website or phone.
Christmas 2022 Postage Cut Off Dates:
Please place your orders accordingly if you wish to receive before Christmas.
AUS
Standard Post
WA & NT: 7th December
QLD, VIC, NSW, TAS, SA, ACT: 15th December
Express Post
WA & NT: 15th December
QLD, VIC, NSW, TAS, SA, ACT: 20th December
USA:
Standard Post: 28th November
NZ:
Standard Post: 2nd December
Policies
Returns:
We will offer you an exchange or refund if you receive a item that is damaged or faulty. Please note that this is subject to inspection - please email hello@littleandfern.com within 7 days of delivery.
FAQ's
Will the topknots come tied?
Yes! They will definitely arrive to you already tied and ready to wear. They are not sewn into a bow so they are able to be un-tied and then re-tied to suit your baby's head size. Please visit our Instagram to view our 'How to Tie' videos if you need some assistance.
Will you be restocking?
Generally the answer is always yes! We always will have a restock or new release in the works. Please enter your details by clicking the 'Notify me when available' button on the product pages applicable.
Safety Statement
Little and Fern products are not toys and should never be left with an infant or young child to play with. These products should never be used or worn unsupervised, or while sleeping.
Our products are made with care and are quality checked prior to leaving us, however when you receive your order please check over all items to ensure there are no loose parts or threads that could be of harm to your baby.
If stitching, thread or clips come apart or undone please keep the product out of reach from your child and contact us at hello@littleandfern.com.
Product Information
Most Little and Fern products are handmade in Brisbane Australia. Keeping this in mind, products may vary slightly in shape and size. We try our best to represent true colours and shapes in our photos, however please note these may appear different in person as they do on a screen.
Little and Fern Bedding and Swaddles are produced in small batches to keep our wastage down. This means there may be some slight colour differences between different batches or products due to them being produced at different times. We try our best to keep them consistent and true to colour both in person and online.
Contact Us
For any enquiries please contact us at hello@littleandfern.com