Shipping Information
All items are shipped through Australia Post. We aim to dispatch your order within 24 hours of receiving your order. Please Note: Orders placed during sale periods may take up to 10 days to ship. Thanks for your patience!
If your order contains personalisation, please allow up to 3 weeks for your order to be made in our Brisbane warehouse and shipped.
If you order contains a pre-order item, please refer to the pre-order information page.
| Standard | Express | |
| Australia | $10 AUD | $15 AUD |
| USA | $12 USD | $35 USD |
| Canada | $12 CAD | $30 CAD |
| UK | $8 GBP | $12 GBP |
| NZ | $12 NZD | $27 NZD |
| Australia |
2-14 Days | 1-3 Days |
| USA | 7-21 Days | 3-10 Days |
| Canada | 7-21 Days | 3-10 Days |
| UK | 7-21 Days | 3-10 Days |
| NZ | 5-14 Days | 3-10 Days |
Australia Orders:
FREE Standard Shipping for orders over $150 AUD.
If you are needing your item urgently, please select Express Shipping. Please note that this service provides expedited shipping through the postal carrier and does not mean your order will jump to the front of the queue.
USA Orders:
FREE Standard Shipping for orders over $150 USD.
The US government has recently changed its import rules. Before, smaller orders could enter without extra fees, but now all parcels coming from overseas are taxed. This is why duties and tariffs are added to every order shipped from Australia to the USA. What we have done to ensure a seamless shopping experience for our USA community:
Please note that any return to sender or order cancellations due to customer's fault, may incur a 15% restocking fee.
CAD Orders:
FREE Standard Shipping for orders over $200 CAD
NZ Orders:
FREE Standard Shipping for orders over $150 NZD.
Rest of the World:
We ship worldwide and rates are subject to location, as you checkout you will be able to see the correct pricing information for your country.
IMPORTANT:
International Customs, Duties & Taxes
By placing an international order, you acknowledge that your parcel may be subject to customs duties, import taxes, or other charges imposed by your country's customs authority. These charges are determined by your local government and are separate from your order total and shipping costs, and are not associated with Little & Fern.
It is the customer's responsibility to be aware of, and pay, any duties or taxes required to release their parcel through customs. We recommend checking with your local customs office prior to ordering if you are unsure of potential charges. Little & Fern is not liable for any customs duties, import taxes, or associated fees.
In line with our Refund Policy, orders are not refunded due to change of mind.
If you are ordering from within the European Union, please see our Return Policy here for information on your right of withdrawal.
Unpaid Duties & Returned Parcels
If duties or taxes are not paid and the parcel is returned to Little & Fern as a result, no refund will be issued for the order or the original shipping cost.
For the parcel to be resent, please note that the original shipping fee only covered the initial delivery attempt. A new shipping fee will apply to resend the order, payable before it is dispatched again.
Where circumstances beyond our control mean the parcel must be restocked, a restocking fee of 10 to 15% of the order value applies to cover restocking costs.
Rest of the World:
Please visit the Australia Post website to enquire about lead times here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
(our postcode is 4076)
Once your order is fulfilled and dispatched by our warehouse team, you will receive an email with a tracking link for your order.
You will be able to track your order here by using your tracking number: https://auspost.com.au/mypost/track/search
For international packages, we recommend using your tracking number on your local postal carrier’s website to track your parcel. E.G. For our USA customers, please use USPS tracking system.
Once your order has been fulfilled on our end and you have received your tracking details, your order is the responsibility of Australia Post & your local postal carrier.
Shipping Insurance
By purchasing shipping insurance, you are ensuring that your package is covered.
If there are any issues with your order e.g. damage during transit, lost or stolen, you will be covered.
If you believe that your package is lost or you believe you are affected by any of the issues above, the process is as follows:
- Please submit an online enquiry with your local postal service, explaining the issue and providing any necessary comments or evidence to support your case
- Email our customer service team at hello@littleandfern.com with your order number, tracking number, enquiry number and issue at hand
- We will submit an enquiry on our end with Australia Post (please note we cannot do this until you provide us with an enquiry number)
- Once the investigation is carried out by Australia Post and your local postal carrier, we will receive an outcome regarding your lost or damaged parcel
- Once we receive the outcome in writing from the carrier, we will be able to either send out a replacement package or issue a refund
DISCLAIMER: If your address is not entered correctly at checkout, Little and Fern will NOT be held responsible for missing parcels. If your parcel is returned to sender (RTS), you will be charged again to re-ship your parcel.
For full details on shipping policy, please visit our Shipping Policy Page.