Personalisation T&C's

Personalisation Embroidery Terms & Conditions

By placing an order for a personalised item with embroidery, you agree to the following terms:

All embroidery will appear exactly as entered at checkout.
Please check spelling, capitalisation, and formatting carefully before confirming your order.
We are not responsible for errors in the personalisation details provided by you.

Personalised orders may take additional time to process and dispatch compared to standard items.
Any estimated shipping times apply from the date your order is dispatched, not the date it is placed.

Personalised items are final sale and cannot be returned, exchanged, or refunded.
Once your order has been placed, it cannot be changed or cancelled.
If you request a cancellation and we agree, a 10% cancellation fee may apply to cover processing costs.

Embroidery colour, size, and placement are at our discretion unless specified within the product description.
Embroidery will be placed on the ‘up’ side of the blanket (as usually pictured in product photos) and positioned at the top centre of the blanket.
Placement may overlap with printed patterns due to the nature of our designs. This is not considered a fault.
Variations in thread colour, spacing, or alignment may occur as part of the embroidery process. These are not considered faults.

If your personalised item arrives with a fault unrelated to the personalisation details you provided, please contact us within 7 days of receiving your order.
We will review the issue and, where appropriate, arrange a replacement or store credit.

By submitting personalisation details, you confirm you have the right to use the words, names, or initials provided.
We reserve the right to reject orders containing offensive, inappropriate, or infringing content.