Shipping policy

Shipping Policy – Little and Fern

All orders are shipped via our selected courier of choice from our Brisbane warehouse. Standard orders are dispatched within 24–48 business hours. Orders containing personalisation may take up to three weeks to create and ship. Orders with pre-order items follow the timelines listed on the Pre-Order Information page.

For full details on shipping fees, please visit our Shipping Information page.

International customers may be liable for customs duties and taxes. Failure to pay these may result in parcels being returned without a refund.

Tracking links are sent via email once your order has been dispatched. Domestic orders can be tracked on the Australia Post website, and international orders should be tracked through the local postal carrier. Once dispatched, the courier and local carriers are responsible for delivery. Customers are responsible for monitoring tracking information, arranging collection, or following up on attempted deliveries. Little and Fern are not responsible for tracking parcels or managing missed deliveries.

Shipping Insurance
Optional shipping insurance covers lost, stolen, or damaged parcels. Customers should submit an enquiry with their local postal service and then email hello@littleandfern.com with the order number, tracking number, and enquiry number. 

Return to Sender (RTS)
If your parcel is returned to Little and Fern due to an incorrect or incomplete address, refusal of delivery, or failure to collect, you will be responsible for all re-shipping costs. Please ensure your address is entered correctly at checkout to avoid delays and additional charges.

Orders placed during high-demand periods, such as Sale periods, may take up to 10 days to dispatch. Returns or cancellations due to customer error may incur a 15% restocking fee.

Disclaimer
If your address is not entered correctly at checkout, Little and Fern will not be held responsible for missing parcels. If your parcel is returned to sender, you will be charged again to re-ship your parcel.